Our General Terms and Conditions at a glance.
(1) These terms and conditions apply to all contracts, deliveries and other services provided by Bonnlingua, Am Neutor 2-2a, 53113 Bonn (hereinafter “the Seller”), relating to the online shop https://www.bonn-lingua.de and all sub-domains belonging to the domain. Deviating terms of customers shall not apply unless the Seller has confirmed them in writing. Individual agreements between the Seller and customers shall always take precedence. (2) Business relations between the Seller and customers are subject to the law of the Federal Republic of Germany. For consumers, this choice of law applies only insofar as it does not deprive them of the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence. The application of the UN Convention on Contracts for the International Sale of Goods is excluded. (3) The language of the contract is German. (4) The place of jurisdiction is Bonn if the customer is a merchant, a legal entity under public law or a special fund under public law. The same applies if a customer has no general place of jurisdiction in Germany or if their domicile or habitual residence is not known at the time the action is filed. (5) We deliver to the following countries: Germany, Austria, Belgium, Spain, Switzerland and worldwide. (6) Customers have the option of using alternative dispute resolution. The following link to the European Commission (also known as the ODR platform) contains information on online dispute resolution and serves as a central point of contact for the out-of-court settlement of disputes arising from online sales contracts: ec.europa.eu/consumers/odr.
(1) In the online shop https://www.bonn-lingua.de, the Seller offers customers new goods for purchase, in particular consulting, merchandise, digital products, events and seminars. (2) When purchasing in the online shop, a purchase contract is concluded when the Seller accepts the customer’s order. Prices displayed in the online shop do not constitute an offer in the legal sense. Receipt and acceptance of the order are confirmed to the customer by e-mail. The customer also has the option of enquiring with the Seller about a specific item by telephone, e-mail, fax or letter. On receipt of such an enquiry, the Seller will submit a corresponding offer to the customer by e-mail, letter or fax. A contract is only concluded when the customer accepts this offer. (3) The text of the contract is stored. However, it is not accessible to the customer.
(1) For orders placed via the online shop, the prices stated there apply. All prices include statutory VAT. (2) Prices are exclusive of shipping and packaging costs, which are communicated to the customer before the order is placed. (3) At the customer’s choice, the Seller supplies customers against the following payment methods: advance payment (by bank transfer, PayPal or credit card). If the customer chooses advance payment by bank transfer, payment is due no later than 7 calendar days after conclusion of the contract. (4) If a customer defaults on their payment obligations, the Seller may claim damages in accordance with the statutory provisions and/or withdraw from the contract. (5) The Seller always issues the customer an invoice, which is handed over on delivery of the goods or otherwise sent in text form.
(1) Unless otherwise agreed in the contract, the goods ordered will be delivered to the address specified by the customer. Delivery is made directly by the manufacturer. (2) The availability of individual goods is stated in the item descriptions. Unless expressly agreed otherwise, the Seller dispatches goods in stock within 7-14 working days after payment has been instructed (for advance payment by bank transfer: within 7-14 working days after receipt of payment). If, in the case of a sale via the online shop, the goods are marked as not in stock, the Seller will endeavour to deliver as quickly as possible. Information provided by the Seller on delivery times is non-binding unless the Seller has exceptionally given a binding commitment to a delivery date. (3) The Seller reserves the right to make partial deliveries if this appears advantageous for swift processing and the partial delivery is not, exceptionally, unreasonable for the customer. Additional costs arising from partial deliveries will not be charged to the customer. (4) The Seller reserves the right to be released from the obligation to perform the contract if the goods are to be delivered by a supplier by the day of delivery and this delivery fails to take place in whole or in part. This reservation of self-supply only applies if the Seller is not responsible for the failure of delivery. The Seller is not responsible for the failure to perform insofar as a so-called congruent hedging transaction was concluded with the supplier in good time to fulfil the contractual obligations. If the goods are not delivered, the Seller will inform the customer of this without delay and refund any purchase price and shipping costs already paid. The risk of accidental loss and accidental deterioration of the goods passes to the customer upon handover. If the customer is an entrepreneur, in the case of a sale involving shipment the risk of accidental loss and accidental deterioration of the goods, as well as the risk of delay, passes to the customer as soon as the goods are handed over to the forwarding agent, the carrier or any other person designated to carry out the shipment.
§ 5 Retention of title The goods delivered remain the property of the Seller until all claims arising from the contract have been settled; if the customer is a legal entity under public law, a special fund under public law or an entrepreneur acting in the exercise of their commercial or independent professional activity, this also applies beyond that to the ongoing business relationship until all claims to which the Seller is entitled in connection with the contract have been settled.
§ 6 Right of retention The customer is only entitled to exercise a right of retention insofar as their counterclaim is based on the same contractual relationship.
(1) Where defects exist, the customer is entitled to the statutory warranty rights in accordance with the following provisions. If only merchants are party to the contract, §§ 377 et seq. of the German Commercial Code (HGB) also apply. (2) Damage caused by improper handling by the customer during installation, connection, operation or storage of the goods does not give rise to a warranty claim against the Seller. The customer can find information on proper handling in the manufacturer’s descriptions. (3) Defects must be reported to the Seller by the customer within a warranty period of two years for new items or one year for used items. If the customer is an entrepreneur, the warranty period for new items is one year. For used items, the warranty is excluded vis-à-vis entrepreneurs. The above limitations of liability do not apply if the Seller has fraudulently concealed a defect or has given a guarantee for the quality of the goods, nor to claims for damages by the customer for compensation for injury to body or health due to a defect for which the Seller is responsible, or that are based on intentional or grossly negligent fault on the part of the Seller or its vicarious agents. (4) If there are defects and these have been reported in good time, the Seller is entitled to subsequent performance. If subsequent performance fails, the customer is entitled to reduce the purchase price or to withdraw from the contract. In all other respects, the statutory provisions apply.
§ 8 Duty to provide information in the event of transport damage If goods are delivered with obvious damage to the packaging or contents, the customer should, without prejudice to their warranty rights (§ 7), complain to the forwarding agent/carrier immediately and contact the Seller without delay by e-mail or by other means (fax/post) so that the Seller can safeguard any rights against the forwarding agent/carrier.
(1) Outside liability for material defects and defects of title, the Seller is liable without limitation insofar as the cause of the damage is based on intent or gross negligence. The Seller is also liable for the slightly negligent breach of essential obligations (obligations whose breach jeopardises the achievement of the purpose of the contract) and for the breach of cardinal obligations (obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer regularly relies), but in each case only for foreseeable damage typical of the contract. The Seller is not liable for the slightly negligent breach of obligations other than those stated above. (2) The limitations of liability in the preceding paragraph do not apply in the event of injury to life, body and health, for a defect after a guarantee for the quality of the product has been given, or for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected. (3) Where the Seller’s liability is excluded or limited, this also applies to the personal liability of its employees, representatives and vicarious agents.
Instructions on withdrawal Right of withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us, Bonnlingua, Am Neutor 2-2a, 53113 Bonn, info@bonn-lingua.de, of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form for this purpose, but this is not mandatory.
You can also fill in and submit the model withdrawal form or another clear statement electronically on our website https://www.bonn-lingua.de. If you make use of this option, we will send you confirmation of receipt of such a withdrawal without delay (e.g. by e-mail). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal, in a verifiable manner, before the withdrawal period has expired.
Consequences of withdrawal If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notice of your withdrawal from this contract. We will use the same means of payment for this reimbursement as you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied proof that you have sent back the goods, whichever is the earlier. You must send back or hand over the goods to us or to ___________________________________ [insert here, where applicable, the name and address of the person authorised by you to receive the goods] without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods if this diminished value results from handling the goods in a manner not necessary to establish their nature, characteristics and functioning.
Withdrawal form If you wish to withdraw from the contract, please complete this form and return it to us: To Bonnlingua, Am Neutor 2-2a, 53113 Bonn, info@bonn-lingua.de: I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*) ..................................... Ordered on (*)/ received on (*) ...................... Name of consumer(s) ........................... Address of consumer(s) ........................... Signature of consumer(s) (only if this form is notified on paper) ........................... Date ........................... ........................... (*) Delete as appropriate.
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